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Residential - How-To Guide for Electronic Parking Permit

Link to Video Tutorial https://vimeo.com/560015738

(A) Logging Into Your Account

1. Go to https://Cultuslake.gtechna.net/permit-portal/

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

2. Click on the blue button “LOG INTO ACCOUNT” to bring you to the login screen

 

 

3. Enter your username and password

 Username: Must be a valid email address.
Password: Your password should be minimum 8 characters long, which should contain at least 1 upper case character, 1 lower case character, 1 digit and 1 special character

Then click “LOGIN”

*Note: All Residential accounts have been pre-loaded into the system. Your Username and Temporary Password would have been emailed to you at the email address you provided. If you have not received this email, please contact the Cultus Lake Park Board office at 604-858-3334.

4. Home Screen
Once you login you will be brought to the following home screen. From this screen you can add both New Permits and Vehicles to your account.

At any time if you would like to return to the Home Screen you can select “Home” in the menu on the left or the “Home” button in the top right corner (see highlighted sections below).              

(B) How to Add a Vehicle

 

1. From the Home Screen select “ADD VEHICLE”

2. List of Vehicles – this action brings you to your list of vehicles for review.

*Note: Once a vehicle is added to your account it stays on the account until deleted so that it can be used for future permits by the account holder. Repeat this action to add all vehicles to your account.

 

If the vehicle is already listed you can select “ADD PERMIT” and move to the instructions in section(C) How to Add a Permit

 

 

3. Adding Vehicle Information

Enter all fields with “ * “ to add vehicle successfully. Validate before hitting “SAVE” to ensure accuracy.

Visitor Vehicle Requirements
1. Vehicle Owner
2. Plate
3. Province/State

Resident Vehicle Requirements
1. Vehicle Owner
2. Plate
3. Province/State
4. Make
5. Type
6. Colour
7. Year

 

 

*Note: Enforcement of permits is done by reviewing license plate information so please take care in entering this information.

Once the information is entered select “SAVE” at the bottom of the screen.

4. Submitting the Vehicle Registration

Complete a final review of the license plate, review the terms and accept the terms by clicking the box, then select “SUBMIT”.

 

5. Vehicle List

Your vehicle is now entered and can be used for any Residential Permits.

(C) How to Add a Parking Permit

**NOTE – RESIDENTIAL ADDITIONAL – ANNUAL PERMITS MUST be purchased through the Cultus Lake Park Board office and CANNOT be purchased online.  - Once an Additional Annual Permit has been purchased through the Cultus Lake Park Board office this annual permit will become active in your online account. Purchasing of these specific permits can only be done Monday through Friday 8:30am-4:30pm.

Residential Additional – Annual permits are valid from May 2023 through April 2024.
*Note: The cost of these permits are prorated depending on date of purchase.

 

All Active Annual Permits (This includes both Residential -Free Annual Permits and Residential - Additional Annual Permits) can then be cancelled and reissued or have the vehicle on the permit replaced as many times as needed within your online account to allow you to update your vehicle information.

 
1. From the Home Screen select “ADD PERMIT”

2. Adding a permit to the vehicle

 The box shown below will pop up to allow you to add a Permit to your account:.

(i) Permit Vehicle – From the drop-down box choose a vehicle to attach to the Permit. (If the vehicle you need is not in the list you can use the “ADD VEHICLE” button on this page to add a new vehicle)

 

(ii) Parking Location - For Residential Permits the location will always be “Residential Area And Sunnyside Blvd Overflow”

 

(iii) Permit – There are three permit options for Residents:

1) Residential – Free Annual Permits 2023 2024

Earliest Start Date – 05/01/2023

End Date – 04/30/2024

Cost – FREE

Permit Limit – 4 Active Permits

 

2) Residential Additional – Daily Pass

Earliest Start Date – 05/01/2023
     Valid until midnight of purchase date

Cost – $6.00 per Day

Permit Limit – 2 Active Permits Daily

 

3) Residential Additional – Annual Pass

Earliest Start Date – 05/01/2023

     End Date – 04/30/2024

     Cost – $100 per Year

           Permit Limit – 2 Active Permits

 ** Original Purchase must be done at the Cultus                

       Lake Park Board Office.

 

Once the appropriate Vehicle, Permit Type, Start Date are selected press “ADD TO CART”

3. Buying the Parking Permit

(i) Residential – Free Annual Permits 2023 2024 and Residential – Additional Annual Permit
Complete a final review of the permit(s) and vehicle plate(s) and accept the terms, then select “BUY”.

*Note: You will need to select “BUY” even though the balance owing for the free permits is $0.00.

 

(ii) Residential Additional – Daily Permit

1. Credit Card Payment - If you are buying a permit that requires a payment you will need to select the “ADD CREDIT CARD” button.

 

 

2. Payment Details Enter your credit card Information and press “Continue”

 

3. Complete Purchase - Complete a final review of the license plate and permit typ review the terms and accept the terms by clicking the box, then select “BUY”.

 

4. Confirm Payment – Review the license plate and start date in the following pop-up box and select “YES” to continue.
*Note: All permits are activated immediately. You will receive a confirmation email for your records. Not further actions are required.

5. Approved Permit – Once your permit has been submitted it is automatically approved. On the Home Screen you can now see this permit listed and the status is APPROVED.

(D) How to Update Vehicle Information on a Permit 

Residential - Free Annual Permits/Additional Annual Permits - If you would like to update the vehicle information on a permit you can simply cancel the permit in question and reissue a permit using the updating vehicle information or you can use the “Replace Permit Vehicle” feature.  

1. Select “Permits” from the Menu on the left.

2. Find the permit that requires updated vehicle information and click the “Blue Menu Bubble”

3. This will open the permit menu. Then Choose “Replace Permit Vehicle”

(E) How to Remove a Permit

Residential - Free Annual Permits/Additional Annual Permits - If you would like to update the vehicle information on a permit you simply need to cancel the permit in question and reissue a permit using the updating vehicle information. 

1. List of Active Permits – On the Home Screen the top area contains your list of Active Permits.

 In order to cancel one, you just need to scroll to the far right and select the  icon for any of the permits you would like to cancel.

3. Select Yes to Cancel Permit

4. Cancelled – Confirmation of Permit being Cancelled will be received.

5. Reissue Permit

To reissue the permit with updating vehicle information please see sections: (B) How to Add a Vehicle

and (C) How to Add a Permit

(F) How to Change my Email Address (Username)

Select “Account Settings” from the Menu on the left. Enter in a New Email Address and select “CHANGE EMAIL”

(G) How do I Change my Password
Select “Account Settings” from the Menu on the left. Enter in a New Password and select “CHANGE PASSWORD”